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RETURNS POLICY
We believe in being Honest to our customers. We want you to have an absolutely hassle free shopping experience. All Coversdeal.com products are brand-new and genuine.
Our Return policy lasts 4 days. If 4 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange.
In case you receive a Broken/Defective/Damaged Product, then kindly e-mail [email protected] us the video graphic proof or photos of the Broken/defective/Damaged Product within 4 days of receiving the product. Otherwise, We are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.
In case you didn’t receive order and status showing delivered you can complain us within 48 hours Otherwise, We are sorry to inform you that we will not be able to any process.
NOTE : In any case if your order returns to our warehouse (RTO) then you have to reach us within one month.
Please do send us a mail at [email protected] with order ID and details of the product you are returning.
(1) How to cancel my order?
It’s very Simple. You just have to send a simple mail to [email protected] and also please do within 3 hours of placing the order, because once your order has been under manufacturing unit then we can’t cancel it.
Kindly note: Colour in Picture of item may little bit different due to different monitor settings and also difference in ink transfer rate of printer to case.
In case you have already paid for your order, refunds will be made in the same form that the payment is received within 7-9 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)
(2) How can I change my order? Will it be possible?
Yes, you can modify and update your confirmed order (before the order is processed),However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at [email protected]. Our support team will give you proper solution as soon as possible with every possible customized solution.
if the customer has ordered wrong product ,then we can modify the order within 3 hours once the order has been proceed no changes can be made if the product has already been delivered no exchange can be done.
(3) What are the Condition of Refund & Replacement?
In case of damage/faulty product please share some photographic/videography evidence of received product to our mail ID.
Once our quality team will check and confirm the issue refund or replacement of product will initiate within 48 hours.
If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on [email protected].
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A refund will be refunded to you in the form of Reward Points which you can use for future orders.
Defective products not need to be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at [email protected] and we will get back to you
Replacement and Refund for any order will not processed without sharing Digital Media evidence of your faulty product. So please share photo and video evidence before replacement or refund.
Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of return shipping charges is not applicable.
Note: If We Deliver the same item as you order hence in this situation refund/replace of order will not take place.
Returns & Replacements Shipping Address:
To :- Coversdeal
Add:- 201/1,Skyzone Plaza,Nr Shayamdham Temple Sarathana, Jakatnaka, 395006-Surat, Gujarat.
Mo:- +91 81414 56244
Email :- [email protected]